Discover the transformative leadership philosophy of Franck Arnold, Managing Director of London’s legendary Savoy Hotel, in this captivating clip from the exclusive interview series “Learning from the Best.” Join Claudia Koestler and Dan Harris from the Podcast “Over Here, Over There” as they delve into Arnold’s innovative hiring process and his unique approach to leadership, which features an inverted pyramid model that prioritizes support and positivity.

In this sneak peek, learn how Arnold identifies top talent and fosters a culture of excellence within one of the world’s most iconic hotels. Whether you’re an aspiring leader, a hospitality professional, or simply curious about the inner workings of luxury service, this clip offers invaluable insights into the art of leadership and team building in the high-stakes world of luxury hospitality.

Don’t miss out on this opportunity to learn from the best—hit play now to unlock the secrets that keep The Savoy at the forefront of the hospitality industry!

Claudia Koestler is Senior Editor of the Süddeutsche Zeitung, Germany's largest quality newspaper, and is co-host of the 'Over Here, Over There' podcast.