“Learning from the Best: Franck Arnold – The Savoy’s Mastermind” Step into the world of luxury hospitality with our groundbreaking interview featuring Franck Arnold, the visionary Managing Director of London’s iconic Savoy Hotel. In this exclusive sit-down, the hosts of the Podcast “Over Here Over There”, Claudia Koestler and Dan Harris, uncover the secrets behind The Savoy and Arnold’s exceptional leadership that keeps The Savoy at the pinnacle of the hospitality industry worldwide, from cultivating a stellar team to embracing innovation in a centuries-old institution. Learn about: – Cutting-edge hiring strategies that build an award-winning staff – Sustainable practices that set new industry standards – Harnessing AI to enhance guest experiences – Stress management techniques for high-pressure environments – Overcoming Global Challenges and gain invaluable insights on how Arnold steers The Savoy through turbulent times, including: – Brexit’s impact on luxury hospitality – Adapting to post-pandemic travel trends – Balancing tradition with modern guest expectations – and revealing the secrets of the Savoy’s legendary discretion. This captivating interview is the first video podcast and the first in our new “Learning from the Best” series, where “Over Here, Over There”, your Podcast Across Borders, tap into the minds of industry titans to bring you actionable wisdom and inspiration.

Claudia Koestler is Senior Editor of the Süddeutsche Zeitung, Germany's largest quality newspaper, and is co-host of the 'Over Here, Over There' podcast.